Frequently Asked Questions
What are the pillows made of?
- 100% polyester fabric and filling.
How are they made?
- The designs and templates are made here in the UK while the fabrics, stuffing and production are sourced from either China or Europe. They are all hand made. All of the personalisation is done here in the UK using high quality heat transfer vinyl.
Are these safe for babies?
- None of our pillows are designed to be used as toys. Items we have not personalised are safe for babies but in line with NHS safe sleeping guidelines we do not recommend leaving any items near a sleeping baby due to the slightly increased risk of SIDS. If we personalise an item then it is not recommended for any children under 3 to be left unattended with them. This is because occasionally the vinyl can peel off and pose a small-parts hazard.
Can you personalise the pillows?
- Yes we can personalise or add a design to them. Add a personalisation service to your order and include the details in the note section at checkout.
Can you gift-wrap the pillows?
- Yes we can. Add a gift-wrapping service to your order and include the details for the gift tag at the note section.
Can you deliver on a specific date?
- Our turnaround time is 7-10 days. Once your item is ready we can aim for delivery on a specific date. Please e-mail firstname.lastname@example.org to let us know.
I have received a dispatch email. When will my item arrive?
- When you receive a dispatch email, it means we have processed your order and have liaised with Royal Mail to arrange collection. It may still take a few days for your order to arrive but it should be within the 7-10 days plus shipping period. Please read more about our delivery rates and times here.
Do you charge VAT?
- Yes VAT is included in our prices.
Can you make specific shades of colours?
- Unfortunately we cannot guarantee specific shades of colours. We have varying shades of colours and we can advise you on what is available at the time. However photographs are not always 100% accurate.
What is your refund policy?
- We accept refunds due to defects for up to 28 days hassle free. Please read our refund policy for more information.